Microsoft 365 Apps activation Subscription expired error

When you try to activate Microsoft 365 apps, you might encounter an error indicating that your subscription has expired.

Try the following troubleshooting methods to solve the problem.

Notes:

• If your Microsoft 365 license didn't come from your work, school, or other organization, see A subscription notice appears when I open a Microsoft 365 application.
• Some of these troubleshooting methods can only be performed by a Microsoft 365 admin. If you aren’t an admin, see How do I find my Microsoft 365 admin?

1. In the Microsoft 365 Admin Center, select Billing >Your products.
2. Select the subscription. Check if the subscription is active. If it isn’t, select Reactivate subscription. If it isn’t, select Reactivate subscription.
3. Under Subscription and payment settings, select Edit recurring billing.
4. Select On or On, but renew once. If your subscription is a retail license, see Office error Account Notice: We've run into a problem with your Microsoft 365 subscription.

If your purchase of Office or Microsoft 365 came with a product key, see Where to enter your Office product key.

Redeem a Partner product key

If your organization is a Microsoft Partner, locate your product key by following the instructions in MPN Benefits – Software.

When you have your product key, go to https://signup.microsoft.com/productkeystart?ms.officeurl=setup365 and following the steps to redeem it.

If you are trying to set up a subscription for a customer, see Partners: use a product key to set up a customer subscription.

Redeem an Action Pack product key

If you have an Action Pack subscription product key, go to https://portal.office.com/Commerce/ProductKeyStart.aspx, sign in and then enter the product key.

1. In the Microsoft 365 Admin Center, go to the Users >Active users page.
2. Select the row of the user that you want to assign a license to.
3. In the right pane, select Licenses and Apps.
4. Expand the Licenses section, select the boxes for the licenses that you want to assign, then select Save changes.
5. If the license is already assigned, uncheck it, select Save changes, then check it again and select Save changes again.